SHIPPING & RETURNS

Shipping Policy

Dirty Punch Brand ships all orders from the USA. While getting your order out to you as fast as possible is a priority for us, most custom made orders take time to process. Ensuring we deliver the highest quality prints and total product satisfaction, we request 3-7 days for production. Please keep in mind this is just an estimate, small and/or simple print orders will take less time than bulk orders. Any items ordered as is will be shipped out within 24-48 hours. 

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-14 business days from the date your is placed.
Please be advised – We cannot priority ship to PO Boxes – needs to be a physical address.

Estimated Ship Timelines Does Not Include Handling Time!
All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.

All items are shipped out around 2-3 working days after receipt of payment.
From there, all domestic orders will take approximately 5-10 working days to arrive. We currently do not ship outside the U.S.
** On average, the order is produced and shipped from our facility 3-5 business days after purchase with standard shipping.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

***COVID UPDATE!!!***

Due to the pandemic, please keep in mind delivery services have been experiencing high delays. Especially around holidays and special events, so be sure to place your orders early and we appreciate your patience! While most of our customers have not experienced these delays, with the Delta variant doing so much damage we expect delays to become more frequent once again. Rest assured here at Dirty Punch we are working very hard to get your orders out fast to help assure faster delivery times.

For APO/ FPO addresses, please ensure that your shipping information is properly formatted to avoid issues or delays with your shipment. Use the example format listed below as a reference:

-NAME: FIRST & LAST

-COMPANY (FPO ONLY): MiLIL Made LLC

-STREET: UNIT xxx

-CITY: APO/FPO

-STATE: ARMED FORCES PACIFIC

-COUNTRY: UNITED STATES

-ZIP: 00000-0000

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

  • We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our facility).

If you contact the final mile carrier after the order has left our facility and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at Lovedirtypunch@gmail.com.

Shipping Rates are as follows:

Orders under $150 pay flat rate $8.99 shipping fee.**

Orders over $150 ships free!**

**EXCLUSIONS APPLY: For bulk, extremely fragile, and items weighing more than 20 pounds will pay an extra $5 per 20 pounds. 

Even though we have set certain production and shipping timelines, if you are in need of an express/rush order please email us at Lovedirtypunch@gmail.com, or call 1-800-4LO-VEDP and we can do our best to help you get what you need when you need it! 

Returns policy

Our policy lasts 7 days. If 7 days have gone by since your purchase without filing a return request through our contact form, unfortunately we can’t offer you a refund or exchange. Once a custom order is submitted you have 24 hours to cancel, once the design and/or printing process has begun the order will be fulfilled.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because we deal in Custom work several types of goods are exempt from being returned.
Apparel items that have been used/washed, any item not in its original condition, that is damaged or missing parts for reasons not due to our error, or any Dirty Punch Brand ready-to-wear and ready-to-use items that are returned more than 30 days after the day the order leaves our facility.
While we do not accept returns on custom printed items, if there is a material defect or a printing defect we will offer a discount or to reprint problem shirts. We are unable to offer a cash return for custom printed merchandise.

There are certain situations where only partial refunds are granted: (if applicable)

What to do if this happens:

Please use the contact form.
Reference your order/invoice number.
Tell us what is wrong.
If possible, take a photo of the issue (we may request this later).
We will respond within 1-3 business days.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back until we have sent you confirmation to do so. We are not liable for any shipping costs you incur if you sent items back without confirmation to do so. 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at Lovedirtypunch@gmail.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! Past 7 days of the receipt of your order automatically disqualifies any returns/refunds.

SAMPLES POLICY

For large/bulk orders we suggest ordering samples to ensure you get exactly what you want! Our sample program is limited to schools, churches, sports teams, political teams, police and civil servant organizations, activist groups, and any other legitimate organizations, teams, charities, etc. We would need  you to provide proof you do the purchasing for said organization. 

***If you are wanting to request a sample for a family reunion, graduation, wedding party, etc we will allow ONE custom sample Tee and ONE custom sample mug, bag, hat, plate, or hat at half price plus half off flat rate shipping. DO NOT PLACE YOUR SAMPLE ORDER ONLINE! Please choose the two items you would like to sample and follow the directions listed below

In order to request entry into our sample program, please email us at Lovedirtypunch@gmail.com and include:

*Your full name and daytime telephone number.

*The name of the organization/team/group/etc

    - If ordering the two samples for a special event you do not need to list an organization, instead please title email with SPECIAL EVENT - 2 SAMPLES (You must purchase two samples to qualify for the discounts.)

*If you have your own logo or graphics please attach in PNG or JPEG file form. If you want to use any of our pre-made designs please list the graphic name along with the sample product you would like the graphic on. If you would like for us to help you design what you need then simply put:

  - Requesting designer assistance. The briefly describe what you are looking for, the ideas you have.

Once we have reviewed your email one of our professional designers will contact you to get more information and begin working with you to create your perfect product(s)! 

***LOGO CREATION***

Got that notorious brain fog preventing you from coming up with that perfect logo for you new adventure? Even worse, been online and seen how ridiculously expensive it is to get a basic logo you could have done yourself with copy and paste on paint? Or have you tried one of those "cheap alternatives" that promised you stellar results, unlimited changes, a personal artist to help you along the way all for one low, low price...until you get a $500 surcharge unexpectedly on your card and never receive your logo, and shocker the phone number never works. We know these things happen because they have happened to us and many other entrepreneurs that we know. And we understand how costly it all becomes. That is why we have decided to change all that and really do what the others have promised and failed to deliver. If you are interested in learning more please email us at Lovedirtypunch@gmail.com and title the email LOGO. Please include you full name and daytime phone number and within 48 hours one of our amazing designers will contact you to begin working on your perfect design. Most logo design sites are just that, sites. And to us that is their biggest downfall. You pay them to basically design the logo yourself on their platform. And while sure that works for some, reality is your logo needs to be seen like a first impression. It needs to encompass everything that makes your company special. If it represents your dream you need it to represent you, and the best way to do that is to get to know you! That is why we assign you a designer and we TALK to you and get to really learn about your company, who you are, and what you want your logo to convey. And all logos are a flat rate of $75 with unlimited edits until client agrees on finalized product. We are excited to work with you to create your PERFECT logo, again email us at Lovedirtypunch@gmail.com. You can also call 844-4LO-VEDP if you have any questions.